Warranty Policy

Effective Date: 01-09-2024

Thank you for choosing Ashoka Furniture House. We stand behind the quality of our products and offer a warranty to ensure your satisfaction. This Warranty Policy outlines the terms and conditions of our warranty coverage for the furniture products purchased through our website.

1. Warranty Coverage

Ashoka Furniture House provides a on-site warranty period of 12 month(s) on all furniture products against defects in materials and workmanship. This warranty covers:

• Structural integrity, including frames and joints.
• Mechanical components, such as reclining mechanisms and adjustable parts.
• Upholstery and finishes, including defects in stitching and materials.

2. Exclusions

The warranty does not cover:

• Normal Wear and Tear: Damage from regular use, including scratches, dents, and fading.
• Accidental Damage: Damage resulting from accidents, misuse, or abuse.
• Unauthorized Repairs: Any modifications or repairs made by parties other than Ashoka Furniture House or our authorized service providers.
• Improper Maintenance: Damage caused by improper cleaning or maintenance.
• Commercial Use: Products used in commercial settings, such as offices or rental properties.

3. How to Make a Warranty Claim

To make a warranty claim, please follow these steps:

• Contact Us: Reach out to our customer service team at +91999999999 to report the issue and provide details about the defect.
• Provide Proof of Purchase: Submit a copy of your original receipt or proof of purchase along with photographs of the defect.
• Assessment: Our team will assess the claim and determine if the defect is covered under warranty. We may request additional information or arrange for an inspection.
• Resolution: If the claim is approved, we will either repair the defective product, replace it with a similar item, or issue a refund based on the circumstances and availability of products.

4. Shipping and Handling

If a warranty claim is approved, Ashoka Furniture House will cover the cost of shipping for repairs or replacements. However, if the product is found to be non-defective or the warranty does not apply, you may be responsible for shipping and handling fees.

5. Limitations of Liability

The warranty is limited to the repair, replacement, or refund of the defective product as determined by Ashoka Furniture House. We are not liable for any indirect, incidental, or consequential damages arising from the use or inability to use the product.

6. Warranty Terms

This warranty is valid only for the original purchaser and is not transferable. It applies only to products purchased directly from [Your Website Name] or an authorized dealer. Warranty claims must be made within the warranty period.

7. Contact Information

For warranty claims, questions, or further assistance, please contact our customer service team at:
E-mail: support@ashokafurniturehouse.com
Address: 21/1, Panchkuian Road, Opp R.K Ashram Metro Pillar No.13, Panchkuian Marg, New Delhi, Delhi 110001
Phone: +917838552111